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Ordering FAQs



  1. What is your minimum order quantity?

  2. How do I place an order online? What happens next?

  3. Is my order secure on this site?

  4. Can I place an order by telephone?

  5. How do I know if a product is available or not?

  6. What is your turn around time?

  7. How can I cancel my order?

  8. Do you accept purchase orders?

  9. Where do I send our purchase order?

  10. Can I fax my order?


Payment FAQs



  1. What payment options do I have?

  2. Will I be charged sales tax on my order?

  3. Is it safe to shop at LaptopBatteryStore.ca with a credit card?


Shipping FAQs



  1. What shipping methods do you offer?

  2. Do you offer overnight shipping?

  3. What are the locations you ship to?

  4. How much will shipping cost me?

  5. How do I know if my order has shipped?

  6. How do I track my shipment?

  7. What happens when an item is back-ordered?


Returns FAQs



  1. How can I return or exchange an item?

  2. Can I get a refund?

  3. Can I return any product for any reason and receive a full refund?


My Account FAQs



  1. How do I create an account?

  2. What are the benefits of creating an account with LaptopBatteryStore.ca?

  3. How can I change my account information?

  4. Can I change my e-mail address?


Security FAQs



  1. What is a privacy policy?

  2. What is personal information?

  3. What information does LaptopBatteryStore.ca collect? How is this information used?
  4. Is my order secure on this site?

  5. What is a cookie?

  6. Does laptopbatterystore.ca disclose the information it collects to outside parties?


Our Laptop Batteries FAQs



  1. Are your batteries refurbished or brand new?

  2. Are your laptop batteries as good as brand name battery packs?

  3. What is the shelf life of your battery packs?

  4. Do all of your products have money-back guarantee?

  5. Will it void my laptop warranty if I use your battery packs?

  6. Will your battery packs damage my laptop?

  7. What is OEM? Do you sell OEM products?

  8. What is "compatible"?

  9. How much do I save by using compatible or aftermarket battery packs?


Battery Basics



  1. What is a battery?

  2. What is a battery pack?

  3. What is Volt?

  4. What is capacity?

  5. What is Amperage?

  6. What is milliampere-Hour (mAH)?

  7. Are Li-ion batteries affected by “Memory Effect”?

  8. What is cycle life of a battery?

  9. What is self-discharge?

  10. What charging precautions should be taken when charging Li-ion batteries?

  11. What precautious should be taken when storing laptop batteries?

  12. What is battery life?