Getting a RMA is very easy; the fastest way is to e-mail your request to us. Please include your order number and contact information in this e-mail. We will respond to your e-mail with a RMA number. Upon receiving the RMA number, you can then follow the RMA procedure explained in the e-mail and below to return the merchandise.
If you are returning the product due to a technical issue, please contact us at 1-877-622-2163 and we can attempt a few quick troubleshooting tips before proceeding with the return process. Often, the problem you are facing may be rectified by trying a few proven methods. Our failure rates are among the lowest in the industry, and we have dedicated ourselves to supply only top quality battery packs. Still, we do realize that, rare as it is, you may have received a defective product. We sincerely apologize for the inconvenience; please follow our simple process below and we will make it right.
All of our products carry a 30-day money-back guarantee. If you are not satisfied with any of our products, for any reason, follow the return procedure below for a refund or replacement within 30 days of purchase. If you purchase multiple batteries, please try only ONE set at a time to determine whether you are satisfied before opening the rest. After the first set, only unopened products, in original packaging qualify for a refund.
Our manufacturer's guarantee covers defective products for replacement up to 12 months of the original purchase. However, we cannot offer a replacement in the following cases: if it was abused, physically damaged or if it is from another merchant. All returns are inspected upon receipt for verification.
Due to our aggressive pricing, shipping charges are non-refundable. If your initial order qualified for free shipping and then got returned for a refund, actual shipping charge incurred for the original shipment will be deducted from your refund.
All refunds are issued in the same form of payment used in the original transaction within 10 business days of receiving your return. Undeliverable or refused orders, due to incorrect address and/or absence, will be refunded in the original form of payment less applicable shipping charges.
All returns are subject to review, and we reserve the right to withhold a restocking fee of up to 20%.
RMA (Return Merchandise Authorization) Procedure